Shipping Policy

Last Updated: June 2026

At UMEGO, we are committed to delivering high-quality products efficiently and securely. We work with trusted logistics partners to ensure your order reaches you safely and on time.

1. Order Processing

Once an order is placed, it enters our processing system where payment verification, quality checks, and packaging are completed.

Standard processing time: 1–2 business days.
Standard delivery time: 3–6 business days after dispatch.
During high-demand periods, festive seasons, or special launches, processing and delivery timelines may be extended.

Customers will be informed of any significant delays whenever possible.

2. Order Confirmation

After placing an order:

An order confirmation email will be sent to your registered email address.
Once your order is shipped, you will receive a shipping confirmation containing tracking details.
You may also receive updates through SMS or email regarding your shipment status.

3. Shipping Coverage

UMEGO currently ships across India to all serviceable pin codes.

Delivery availability may vary depending on courier partner coverage and regional logistics conditions.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

Any free shipping offers will be clearly mentioned on the website and applied automatically when eligible.

5. Estimated Delivery Time

Estimated delivery timelines may vary based on:

Delivery location
Product availability
Courier partner operations
Weather conditions
Public holidays
Force majeure events
Regional restrictions or unforeseen disruptions

Delivery timelines displayed during checkout are estimates and should not be considered guaranteed delivery dates.

6. Order Tracking

Once your order has been dispatched, tracking information will be shared via email and/or SMS.

Customers can use the provided tracking link to monitor shipment progress in real time.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control.

In such cases:

Customers will be notified whenever possible.
Updated delivery estimates will be provided.
Our team will coordinate with logistics partners to ensure prompt resolution.

8. Undeliverable Shipments

Orders may be returned to us if:

The shipping address is incorrect or incomplete.
Delivery attempts are unsuccessful.
The package is refused by the recipient.

If an order is returned due to incorrect customer-provided information, additional shipping charges may apply for re-dispatch.

9. Cash on Delivery (COD)

Cash on Delivery (COD) is available for eligible pin codes across India.

Availability may vary based on location, order value, and courier serviceability.

UMEGO reserves the right to restrict COD for certain locations or orders.

10. Lost Shipments

Orders Lost During Delivery

If a shipment is confirmed lost in transit by the courier partner:

A replacement order may be dispatched, subject to stock availability.
If replacement is unavailable, a full refund will be processed.

Customer Return Shipments Lost in Transit

For products being returned by customers through self-arranged shipping, responsibility remains with the customer until the parcel is successfully received by UMEGO.