Refund, Return & Exchange Policy

Last Updated: June 2026

At UMEGO, customer satisfaction is important to us. We strive to deliver premium-quality socks and accessories that meet your expectations. This Refund, Return & Exchange Policy outlines the conditions under which returns, exchanges, replacements, and refunds may be processed.

1. Return & Exchange Eligibility

You may request a return or exchange within 30 days of delivery if:

  • The product is unused, unworn, and unwashed.

  • All original tags and packaging are intact.

  • The product is in resalable condition.

  • The request falls under an eligible return reason.

2. Eligible Reasons for Return or Replacement

We will accept return, replacement, or exchange requests in the following situations:

  • Wrong product delivered.

  • Damaged product received.

  • Manufacturing defect.

  • Missing item in the package.

  • Product received in poor condition.

To help us verify the issue, customers may be asked to provide:

  • Order number

  • Clear photographs of the product

  • Photographs of the package

  • Unboxing video (recommended for damaged or missing item claims)

3. Non-Eligible Return Requests

Returns, refunds, or exchanges will not be accepted in the following situations:

  • Product has been used, worn, or washed.

  • Original packaging or tags are missing.

  • Minor color variations due to photography or screen settings.

  • Damage caused after delivery.

  • Return request raised after 30 days of delivery.

  • Customized or personalized products.

  • Clearance sale or final sale products (unless defective).

4. Exchange Policy

  • Exchanges can be requested within 30 days of delivery.

  • Only one exchange is permitted per order.

  • Exchange is subject to product availability.

  • If the requested replacement product has a different value, the customer may be required to pay the difference or receive a refund of the balance amount.

5. Return Process

To initiate a return or exchange:

  1. Contact our support team.

  2. Share your order details and issue description.

  3. Submit requested images or proof.

  4. Once approved, a pickup will be arranged where available.

In locations where reverse pickup is unavailable, customers may be required to self-ship the product.

6. Return Shipping Charges

For customer-initiated returns (change of mind or exchange requests), return shipping charges may apply.

For wrong, defective, damaged, or incomplete orders, UMEGO will bear the return shipping cost.

7. Refund Policy

Refunds are processed only after the returned product has been received and inspected.

Approved refunds will be issued through:

  • Original payment method (for prepaid orders), or

  • Bank transfer (for COD orders)

Refund processing timelines:

  • Prepaid Orders: 5–7 business days after approval.

  • COD Orders: 7–10 business days after approval and receipt of valid bank details.

8. Non-Refundable Charges

The following charges are non-refundable:

  • Original shipping charges (if applicable)

  • Cash on Delivery handling fees

  • Gift wrapping or special service charges

9. Order Cancellation

Orders may be cancelled before dispatch.

Once an order has been shipped, cancellation is no longer possible and the customer must follow the return process after delivery.

10. Damaged or Incorrect Orders

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 48 hours of delivery.

Failure to report the issue within the specified period may affect eligibility for replacement or refund.

11. Contact Us

For any return, exchange, cancellation, or refund-related assistance, please contact:

Email: support@umego.in

Business Hours:
Monday – Saturday
10:00 AM – 6:00 PM

We aim to respond to all customer queries within 24–48 business hours.

12. Policy Updates

UMEGO reserves the right to modify or update this policy at any time without prior notice. Any updates will be reflected on this page.