UMEGO 30-Day Return & Refund Policy

Last Updated: June 2026

At UMEGO, we are committed to delivering premium-quality products and providing a hassle-free shopping experience. If you experience any issue with your order, you may request a return and refund within 30 days from the date of delivery, subject to the terms below.

1. Return Eligibility

You can request a return within 30 days of delivery if:

You received a damaged product.
You received a defective product.
You received the wrong product.
An item is missing from your order.

To process your request, we may ask for:

Order Number
Registered Mobile Number
Clear photos of the product
An unboxing video (recommended for faster resolution)

2. Product Condition

To be eligible for a return and refund, the product must:

Be unused and unwashed.
Be returned in the original packaging.
Include all original tags and accessories.
Be free from signs of wear, damage, or alteration.

3. Non-Eligible Cases

Returns and refunds will not be accepted if:

The socks have been used, worn, tried on, or washed.
The product is returned without the original packaging or tags.
The product has been damaged due to misuse, negligence, or improper care.
The return request is made after 30 days from the date of delivery.
The product shows normal wear and tear.

4. Quality Inspection

All returned products are subject to a quality inspection after they reach our warehouse.

UMEGO reserves the right to reject a return if the product is found to be:

Used or washed.
Physically damaged after delivery.
Altered or tampered with.
Returned in a condition inconsistent with the information provided during the return request.

5. Refund Process

Once your return is approved and passes the quality inspection:

Refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method used during the purchase.
For Cash on Delivery (COD) orders, refunds will be made via Bank Transfer or UPI.