Privacy Policy

This Privacy Policy describes how Umego (the "Site", "App", "we", "our", or "us") collects, uses, and discloses your Personal Information when you visit, use our services, or make a purchase through our platform.

Collecting Personal Information

When you visit Umego, we collect certain information about your device, your interaction with our platform, and information necessary to process your orders or service requests. We may also collect additional information if you contact us for customer support.

In this Privacy Policy, "Personal Information" means information that can uniquely identify an individual.

Device Information

Examples of Personal Information collected:

  • Web browser version

  • IP address

  • Time zone

  • Cookie information

  • Pages viewed

  • Search terms

  • Device information

  • Interaction data

Purpose of collection:

  • To load the Site accurately for you

  • To improve performance and user experience

  • To perform analytics and optimize our services

Source of collection:

Collected automatically through cookies, log files, web beacons, tags, pixels, and similar technologies.

Order Information

Examples of Personal Information collected:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Payment information

  • Order history

Purpose of collection:

  • To process and fulfill orders

  • To arrange delivery

  • To communicate with you

  • To provide invoices and confirmations

  • To prevent fraud

  • To provide relevant product and service information

Source of collection:

Collected directly from you.

Customer Support Information

Examples of Personal Information collected:

  • Information you provide during support requests

  • Order details

  • Communication records

Purpose of collection:

  • To provide customer support

  • To resolve complaints and service-related issues

Minors

The Site is not intended for individuals under the age of 18.

We do not knowingly collect Personal Information from children. If you believe a child has provided us with Personal Information, please contact us and we will take appropriate steps to remove such information.

Sharing Personal Information

We may share your Personal Information with service providers to help us operate our platform and fulfill our obligations.

Examples include:

  • Payment gateway providers

  • Logistics and delivery partners

  • Cloud hosting providers

  • Analytics providers

  • Customer support providers

  • Marketing and communication service providers

We may also disclose your information:

  • To comply with applicable laws and regulations

  • To respond to lawful requests from government authorities

  • To protect our rights, users, and business

Behavioural Advertising

We may use your Personal Information to provide targeted advertisements and marketing communications that may be relevant to your interests.

For example:

  • We may use analytics tools to understand how customers use our platform.

  • We may use advertising technologies to display relevant ads.

  • We may work with advertising partners to improve marketing effectiveness.

You can opt out of personalized advertising through your browser settings or the advertising preferences provided by relevant advertising platforms.

Using Personal Information

We use your Personal Information to provide our services, including:

  • Offering products and services

  • Processing payments

  • Delivering orders

  • Providing customer support

  • Managing returns and refunds

  • Sending service notifications

  • Informing you about new products, services, offers, and promotions

Retention

When you place an order or use our services, we retain your Personal Information for our records unless and until you request its deletion, subject to legal, accounting, and regulatory requirements.

Your Rights

Depending on applicable laws, you may have the right to:

  • Access the Personal Information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your Personal Information

  • Restrict or object to certain processing activities

  • Request transfer of your information

To exercise any of these rights, please contact us using the details provided below.

Cookies

A cookie is a small amount of information that is downloaded to your device when you visit our Site.

We use cookies to:

  • Keep you logged in

  • Remember preferences

  • Manage shopping carts

  • Improve website performance

  • Analyze user activity

  • Personalize your experience

The cookies we use may include:

Essential Cookies

  • Session management cookies

  • Login authentication cookies

  • Shopping cart cookies

  • Checkout cookies

Analytics Cookies

  • Website analytics cookies

  • Referral tracking cookies

  • Marketing performance cookies

Most browsers automatically accept cookies, but you can modify your browser settings to refuse or delete cookies.

Please note that disabling cookies may affect certain features and functionality of the Site.

Do Not Track

Because there is no consistent industry standard for responding to "Do Not Track" browser signals, we do not currently alter our data collection and usage practices when such a signal is detected.

Changes

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or business operations.

Any changes will be posted on this page with an updated revision date.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

Umego

Email: support@umego.in

Phone: +919717548060

Address: Khasra No. 302,100 Feet Road, Ghitorni, Near Jagat Apartment, New Delhi 110030 (India)

Last Updated: 16 June, 2026

If Umego is a hyperlocal delivery platform/marketplace app (groceries, puja items, local stores, etc.), I can also customize this policy specifically for marketplace operations, delivery partners, seller onboarding, and mobile app permissions.